FAQs

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We value our customers and want you to have a wonderful shopping experience.

 

Do you customize orders?

Yes. We are happy to work with you to make a special item. Our colors of wool and combination of poms and bows are endless and can be combined into a look that's just for you!

 

How quickly do you ship?

We want you looking good and feeling warm as soon as possible. Orders are processed within three business days and shipped within 7 business days. 

During busy seasons we might need a little longer to make your hand-knit. If that's the case, we'll promptly let you know. 

 

Do you charge for shipping?

We proudly make everything from our workshop in Boston, MA and are pleased to ship all purchases for FREE within the United States.   

For all international orders we charge a flat rate of $20.

Regarding international orders, customers are responsible for the payment of any and all customs, taxes or tariffs in your country.  We suggest that you check rates prior to making your purchase.  

 

Do you ship with tracking?

Yes! You will be provided with a tracking number for your purchase so you can get excited about the arrival of your knit.

 

Can I return my purchase if I'm not happy with it?

Yes. We want you to be happy and honor returns on eligible items for exchange or store credit only. Please refer to our return policy for more details.

 

What does "Mavourneen" mean?

Mavourneen is an Irish term of endearment that means, "my darling"

The middle name of our founder, Mavourneen perfectly captures the unique aesthetic of our products and brand.  

 

Is there anything proprietary about your brand or knits?

Yes. We love everything that is darling and that is why we trademarked our brand. 

Because the only thing sweeter than knits are bows - we've put bows on knits! A trend loved by our youngest fashionistas, we took our design to the USPTO for a patent.

We have not licensed our trademark or design to any other person or company - making bows on knits exclusive to our darling brand.  

  

Why orchids?

We showcase our knits on orchids because they are exquisite. Their vibrant colors, delicacy and beauty perfectly represent everything about our artisanal craft.

Orchids are as lovely as our brand and are similarly beloved in the eye of our discerning customers.  

 

What are some of your sustainable practices?

We are always looking for ways to be as green as possible.  

- With the proper care and attention, knits will last and become heirloom pieces. 

- We work hard to source yarn that is made using ethical practices and packaging that is eco-friendly and recyclable. 

- Having little to no waste is also important to us. We find clever ways of incorporating scraps of yarn into our products and packaging.